Ensure all audio and video files, including calls and meeting recordings, are captured in the Archive using the Voice Archiving API.
The Voice Archiving API supports the capture of all industry-standard audio and video files, which can then be played in the Archive or transcribed, ensuring your compliance and business requirements are always met.
Key features
Archive all voice files
Capture all relevant audio and video files to help meet all your compliance requirements.
Play and transcribe files in the Archive
Once archived, supported audio and video files can be played using the Global Relay Media Player or transcribed on demand.
Trust our expertise
As a central component of our Connector framework for 100+ data types, used by over 20,000 customers, Global Relay is fully invested in its reliability.
How it works
Enroll your application, including the data type you plan to archive, by contacting your Global Relay Implementation engineer
Store your credentials securely, which your application uses to obtain an API access token from our OAuth 2.0 endpoint
Submit data, via your application, to the Voice Archiving API with the access token
Global Relay authenticates your request, validates and transforms your data, then stores it in Global Relay Archive
Archive users can search for, play, transcribe, and analyze voice data in Global Relay Archive
Security & authentication
With industry-standard OAuth 2.0, full end-to-end encryption and built-in data validation, you can trust that your data is safe and accurate.
The Voice Archiving API uses the Client Credentials OAuth 2.0 grant type, so your application must securely store credentials, which are exchanged for an access token you use to make a request to the API. Your Global Relay Implementation engineer will provide your credentials when you enroll a new application.
For more information, see our tutorial on authentication.
Getting started
To learn more about how to integrate with the API, see our in-depth tutorials or the full API Reference.